I am a new customer, how do I sign up?

New accounts can be created here.

Shipping, Returns & Payment

How much does shipping cost?

At checkout you will be asked to input our zip code and you will receive your shipping rate based on your purchase and location.
**Some restrictions may apply. Shipping Pricing may vary or subject to change.

How long will it take for my shipment to arrive?

Once packed, shipments to the East Coast are approximately 2-5 business days and West Coast are approximately 5-7 business days. We cannot guarantee this timeline during the high season (September 1 – December 31).

What shipping company do you use to deliver our order?


What happens if some items are back ordered?

A member of our customer service team will contact you if any of the products ordered are not available. You will be given an ETA and can decide if you would like to cancel the backordered items or have them shipped once available. The backordered items are subject to a secondary shipping charge.

What is your return policy?

We do our best to sell top quality products. However, if you receive a defective product, please notify our customer service department immediately. All damage claims must be made within 30 days of receipt of goods. No returns will be accepted without prior authorization. If the customer has used third party billing, goods damaged in shipping will require the customer to make a claim with their shipping company directly, as goods are shipped FOB our dock.

  • All Food Approved items (anything labeled Food Safe, FDA, CFIA), Special Order, Clearance and Seasonal Items (includes but not limited to Valentines, Easter, Halloween, Christmas, Hanukkah, Purim) are FINAL SALE and cannot be returned or exchanged.
  • A 10% re-stocking fee applies to all orders that are returned on the customer’s behalf, and are valid items for return.
  • A 10% re-stocking fee applies to all orders that are cancelled after they have been invoiced and are ready to be picked up or shipped on the customer’s behalf, and are valid items for return.
  • Due to ministry regulations, FDA (Food and Drug Administration) products cannot be returned.
  • Returns of valid products must be made within 30 days of the invoice date, with receipt. All returns will be refunded to the same method of payment on receipt.
  • Returns for online orders can take up to 5 business days to show up on your credit card.

Which payment methods do you accept? 

We accept, Visa, Mastercard and American Express. Our apologizes, but at the moment we cannot accept Paypal.


When do you charge my card?

When you place your order we pre-authorize your credit card for the amount of your order. This means that we are holding this balance on your credit card for 7 days, however we have not yet taken the money. Once your product has shipped we will charge your credit card for the products shipped. Back ordered products will not be charged on your credit card until those are shipped. For security reasons you may receive a call from a member of our team for your credit card details in order to charge for the back ordered items if the 7 days have been exceeded.



What does it mean when a product has an ETA (estimated time of arrival)?

Due to ongoing industry-wide supply challenges, unfortunately some products are out of stock.

When products are out of stock, we work with our suppliers and try to provide an ETA. (Estimated Time of Arrival). In some cases the date may not have been establish and the product may be listed as TBA/TBD (To Be Announced/To Be Determined).

Our customer service team has access to the same ETA/TBD/TBA information that is provided on the website. We will work with our partners to provide updates and replenish supply as quickly as possible.

  • ETA- Estimated time of arrival
  • TBD/TBA - To be determined/To be announced. This means we do not have an estimated arrival date.

What if I would like to custom print a small quantity of paper bags or boxes?

For small quantity printing please visit here.

How do special order items work?

All special order items have a lead time specified on the page when you placed your order. All orders containing stock and special order items will be shipped complete once special order items are ready or should you wish to ship all stock items before special order items are available, there will be a second delivery charge. Special order items are non refundable.

**Disclaimer: All product pricing is subject to change without notice.**

How do sales work?

  • Sales does not apply to previously purchased products
  • Sale items are while quantities last
  • Available in Canada only
  • Not available on custom products