Shipping & Returns

 

Shipping

What are your shipping rates?
At checkout you will be asked to input our zip code and you will receive your shipping rate based on your purchase and location.
**Some restrictions may apply. Shipping Pricing may vary or subject to change.

How long will it take for my shipment to arrive?
Once packed, shipments to the East Coast are approximately 2-5 business days and West Coast are approximately 5-7 business days.

What shipping company do you use to deliver our order?
We ship all packages with UPS.

Does someone need to be there to accept the package?
At checkout you can choose no signature required. By choosing no signature required at checkout you agree to the following. Creative Bag and the courier accepts no liability for claims due to loss or damage that may result from leaving the package as requested.

 
Returns

What is your return policy?

We do our best to sell top quality products. However, if you receive a defective product, please notify our customer service department immediately.

All damage claims must be made within 30 days of receipt of goods.  No returns accepted without prior authorization.  If the customer has used third party billing, goods damaged in shipping will require the customer to make a claim with their shipping company directly as goods are shipped FOB our dock.

 
All special order, seasonal and wedding items are final sale.
  • A 10% re-stocking fee applies to all orders that are returned on the customers behalf, and are valid items for return. Product exchanges are not subject to a restocking fee if the exchange is of equal or greater value.
  • Due to ministry regulations, FDA (Food and Drug Administration) products cannot be returned or exchanged.
  • Returns or exchanges of valid products must be made within 30 days of invoice date, with receipt.  All returns will be refunded to the same method of payment on receipt.
  • Returns for online orders can take up to 5 business days to show up on your credit card.

 

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